A service by Avantgarde Media
 


 What service do you provide?  
 How does it work?  
How do I setup my web site?  
Who hosts my store?  
 Do you host the web application under my own domain?  
What designs do you offer?  
Do I need to have any web design skills to update my site?  
How can I use E-commerce to sell my art?  
If I sell prints on my web site, do you carry out the printing and   shipping?  
What payment methods can I accept?  
How does your application help me provide a better service for   my clients?  
I want to sign up, but I have limited computer knowledge.  
 I like your service, but I don’t want to update the site myself.  
I work with film only; I don’t know anything about digital   formats, resolutions and how to resize my images. Can you take   care of that?  
Is there a limit to the amount of times I can update my   portfolios?  
Will my site be secure?  
Do I need a Secure Socket Layer certificate?  
Can I use my own merchant account to sell my products?  
Does your Web Manager allow multiple administrators?  
What are your server specifications?  
How do I monitor web site traffic?  
   

What service do you provide?  

Our web application provides photographers with a fully updatable web site featuring online portfolio, client management tools and an E-commerce storefront to sell photographs as prints or downloads.
We provide all the tools you need to manage your online photography business for the cost of hosting.


How does it work?

Sign up for the Plan of your choice and we will email you a link to your new web site within 48 hours. You can then log in using your secure username and password to begin constructing your web site. Your new site will initially reside on www.profolio.us/yoursite while you complete design and organize portfolios. When your site is ready we will publish it under your domain name.


How do I setup my web site?

Sign up to a Plan of your choice and within 48 hours an Profolio consultant will email you detailed instructions on setting up your site and using the Web Manager. If you need additional help you can use our free internet Live Support to chat with a member of our technical support.


Who hosts my store?

Professional web hosting is included in all Profolio plans. Our state-of-the-art servers are connected to one of the industry's most reliable networks. Rest assured that your web site is in good hands. For more information go to AvantgardeHosting.com.

 
Do you host the web application under my own domain?

Yes, your site will be hosted under your own domain name. You access the Web Manager at profolio.us.


What designs do you offer?

We offer a choice of great designs tailored to the presentation of photography. Your content will make the site unique. We also offer customized designs. If you already have a site design, we will adapt our application to your existing design.
For more info contact sales@avantgardehosting.com

Do I need to have any web design skills to update my site?

No, absolutely not. We have made it very easy for anyone to update the text of their pages; create portfolios and add, change, delete images in those portfolios. A detailed, indexed help file will tell you everything you need to know.


How can I use E-commerce to sell my art?

We can enable your site for E-commerce so you can sell your images as digital downloads or prints (you do the printing and shipping). All you need to do is set up an account with a merchant account service provider. We recommend the following merchant account providers:

If I sell prints on my web site, do you carry out the printing and shipping?

No. Photographers generally want to control the quality of their prints. With our application you can easily manage online orders, including real-time shipping rates with UPS or USPS. If you plan to sell prints, we will set this up for you.


What payment methods can I accept?

Profolio has integrated support for accepting credit cards, purchase orders, e-checks and phone or fax orders. In order to accept credit cards you will need to establish a merchant account with a bank or sign up with a third party processing service. Your own merchant account allows you to clear payments and actually put the credit card payments into your account. If you want to process the cards real-time, you will also need payment gateway services with a network provider in order to automatically transmit information, as well as a SSL certificate to secure data. If you are using third party processing you don’t need your own gateway or SSL certificate. For expected monthly turn-over of less than $1000 we recommend third party processing services, since they incur low or no set-up fees and no minimum monthly charges.
Profolio supports all major gateways and third party processing services (e.g. 2Checkout.com, Paypal, Wells Fargo SecureSource).

How does your application help me provide a better service for my  clients?

Buyers or customers create a Client Account at your site during checkout. They can then access their account at any time with a username and password, view invoices and update their information. Using the Web Manager, you can create custom portfolios only accessible to a certain client, or leave files for your client to download.
I want to sign up, but I have limited computer knowledge.

Don’t worry. We provide a printable indexed help file with everything you need to know. If you still rather talk to a person you can purchase moderately priced technical support.

I like your service, but I don’t want to update the site myself.

Maintaining your site does not require much time. However, if you are very busy and want us to set up your site with all its contents, we are happy to do this for you. . For more info contact sales@avantgardehosting.com.

I work with film only; I don’t know anything about digital formats, resolutions and how to resize my images. Can you take care of that?

Yes, we provide a digital formatting service for everyone not familiar with Photoshop and digital formats. Just send us your images on a CD and we will load them onto your site for a nominal charge. For more info contact sales@avantgardehosting.com.

Is there a limit to the amount of times I can update my portfolios?

There is no limit to the number of portfolios or images you can have on your site. If you need more storage space or bandwidth than is allocated on your current plan, contact customer service.


Will my site be secure?

Yes. profolio.us provides a secure socket layer for encryption of all your data while using our application. Data are encrypted at 128 bits. If you are using e-commerce, your merchant account service provider will encrypt your data. Only if you are processing credit cards yourself, you will need an SSL certificate to secure your data (see below).


Do I need a Secure Socket Layer certificate?

Only if you are using your own merchant account. If you sign up with a merchant account provider, they will encrypt your clients’ payment data for you. profolio.us provides a secure socket layer for encryption of all your other data while using our application.

Can I use my own merchant account to sell my products?

Yes. If you have your own merchant account and want to charge your clients yourself, all you need is a Secure Socket layer for your site to encrypt your client’s data. We will take of the integration and setup for you.

Does your Web Manager allow multiple administrators?

Yes. You can share the responsibility of site maintenance, client relations, promotion, order processing and general management by creating User Accounts for your staff and allowing them to use the online Web Manager.


What are your server specifications?

Our Windows 2003 servers are equipped with dual Xeon processors from 2 GB. All our applications use ASP.NET. We are licensed by Microsoft to provide digital rights management with Windows Media.


How do I monitor web site traffic?

Profolio includes standard web logs to check the performance of your web site and traffic. For $1 a month we provide full web statistics Reports.










copyright: Michael Benabib


 
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